Machine installation, software setup, commissioning, testing of the machine on-site
Machine installation, software setup, commissioning, testing of the machine on-site will be done by our experienced professional engineer team.
Training on machine, software operation, basic preventative maintenance and maintenance guideline will be conducted by our trained professional engineer team.
Local engineer service support & troubleshooting
We provide free local engineer service support over phone, customer can contact with our professional engineer anytime when they facing problem with the machine. In the first hand, our engineer will access to customer’s machine via TeamViewer to diagnose the machine errors report. Nevertheless, our engineer able to provide on-site service, troubleshooting supports or maintenance works when necessary.
Consultation on machine position & preparation for machine installation
Our professional engineer will do site survey to customer workshop to provide complimentary consultation on machine position layout to help give customer idea to do planning on a smooth production work flow & briefing on the preparation for machine installation included power supply, air supply , gas supply & etc.
Logistic Service Support
We work with reliable local transporter & mover to provide door to door machine delivery includes with custom clearance, documentation, local handling, local transportation, mover for the positioning of the machine to the ground floor of factory.Enquiry Now
Consultation to provide right solutions
Our professional engineer team will discuss and work hand in hand with our customer to understand better on their requirement and also the challenges that facing by them.
Our target is to provide the right products and solutions that can help them to improve the productivity and solve their problem and get a fast ROI in short time.
In terms of achieve this objective, we not only provide standard solution alone, we do have our capability to customised some of the solutions that needed by customer.
Our factory also provide strong back end support also.
We also help customer to get financial assistance or funding to invest in machinery & robots to improve their productivity, and also assist them on the government grant application.Enquiry Now
Ready stock spare parts
We do keep stocks for some spare parts that will be needed to support our customer production going and fulfil their service request.Enquiry Now